# Privacy Policy
*Effective Date:* July 30, 2026
Welcome to *Velocis Energy* (“Velocis Energy”, “we”, “our”, or “us”). We are committed to protecting your privacy and ensuring that your personal information is handled responsibly. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, mobile application, EV charging services, and related platforms.
By accessing or using our services, you agree to the collection and use of information in accordance with this Privacy Policy.
## 1. Information We Collect
We may collect the following types of information:
### Personal Information
* Full Name
* Email Address
* Mobile Number
* Billing Address
### Payment Information
Payments are securely processed through trusted third-party payment gateways. We do not store your debit card, credit card, UPI PIN, or banking credentials on our servers.
### Charging Session Information
* Charging Station Location
* Charging Duration
* Energy Consumed (kWh)
* Charging History
* Transaction Details
### Device Information
* IP Address
* Browser Type
* Device Information
* Operating System
* App Version
* Cookies and Similar Technologies
## 2. How We Use Your Information
We use your information to:
* Provide EV charging services.
* Process payments and generate invoices.
* Manage your account.
* Send charging session notifications.
* Improve our products and services.
* Provide customer support.
* Detect fraud and unauthorized activities.
* Comply with applicable legal requirements.
* Send service-related communications and promotional offers (where permitted).
## 3. Cookies
Our website may use cookies and similar technologies to improve user experience, analyze website traffic, remember user preferences, and enhance security.
You may disable cookies through your browser settings; however, some features of our services may not function properly.
## 4. Information Sharing
We do not sell your personal information.
We may share your information with:
* Payment gateway providers
* Technology and cloud service providers
* Customer support partners
* Government authorities when required by law
* Business partners involved in providing EV charging services
All third parties are expected to maintain appropriate security and confidentiality measures.
## 5. Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your information from unauthorized access, disclosure, alteration, or destruction.
Although we strive to protect your information, no method of transmission over the internet or electronic storage is completely secure.
## 6. Data Retention
We retain your information only for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements.
## 7. Your Rights
Subject to applicable law, you may:
* Access your personal information.
* Request correction of inaccurate information.
* Request deletion of your information where legally permissible.
* Withdraw consent where applicable.
* Opt out of marketing communications.
Requests may be submitted using the contact details below.
## 8. Third-Party Services
Our website or application may contain links to third-party websites or services. We are not responsible for their privacy practices or content.
## 9. Children’s Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from minors.
## 10. Changes to This Policy
We may update this Privacy Policy from time to time. Updated versions will be posted on our website with the revised Effective Date.
## 11. Contact Us
If you have any questions regarding this Privacy Policy, please contact us:
Velocis Energy
Email: [info@velocisenergy.com](mailto:info@velocisenergy.com)
Website: https://velocisenergy.com